I was interested in your overheating issue and reason for it. I can’t know for sure yet, but….I am using mine away from the home rooms. In the garage….and any odours don’t enter the home. Thus..I am not using the charcoal filter…nor the pods for that matter. I dislike add-ons that I then have to pay for.

Thanks again….

Gary Haupt

This is really good to know. Thank you for sharing. That sounds like you really were putting it through its paces. Can you share which model you have? I’m wondering if perhaps the newer models are slightly more robust that the original design. I got mine a few weeks before the second model came out so maybe they have made some improvements.

Hi Robert, I feel your pain. I waited in the queue for a response for a good few months, which is really not that great when you have paid a substantial amount of money for a machine. I was eventually offered a replacement and sent a returns label so that I could return the old machine to them. But I have not yet done that. I will update the post once I have. I do hope that you get your machine replaced and that you have better luck with the next one.